Pre-orders
You can cancel a pre-order for a full refund at any time before it’s dispatched. Email us at hello@holidaysunswimwear.com with your order number. Once your pre-order has shipped, our standard 14-day return policy applies.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@holidaysunswimwear.com. Please note that returns will need to be sent to the following address: 3/293 Golden Four Drive, Bilinga QLD 4225
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping labels are provided free of charge.
You can always contact us for any return question at hello@holidaysunswimwear.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For Hygiene reasons, if you have already removed your hygiene strip from your bottoms, these cannot be returned unless faulty. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, you’re entitled to a repair, replacement or refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@holidaysunswimwear.com.